At New Hope Care Ltd, we are committed to protecting the privacy and security of our service users, staff, and visitors. This Privacy Policy outlines how we collect, use, store, and share your personal information.
What Information We Collect
- Personal details such as name, address, date of birth, contact information
- Health and care information relevant to the services we provide
- Emergency contact and next of kin details
- Staff employment and background information
How We Use Your Information
- To provide safe and effective care tailored to individual needs
- To meet legal, regulatory, and contractual obligations
- For communication with service users, families, staff, and professionals
- To manage our workforce and improve service quality
Sharing Your Information We may share information with:
- NHS and healthcare professionals
- Local authorities and social workers
- Regulatory bodies (e.g., CQC)
- Third-party service providers under strict confidentiality agreements
Data Security We store your data securely, using technical and organisational measures to protect against unauthorised access or misuse.
Your Rights You have the right to access, correct, or request the deletion of your personal data. Please contact us directly to make any requests or raise concerns.